Getting a legitimate ESA letter is important for people who rely on emotional support animals for their mental health.
At RealESALetter.com, we help thousands of people every year, but not every request is approved. In fact, about 15% of ESA letter requests are denied because they fail to meet required legal or clinical standards. Understanding why these requests fail can help you avoid common mistakes and ensure your documentation is compliant.
Let’s look at why some ESA letter requests are denied and how you can make sure yours meets the guidelines.
The most common reason we turn down requests is the absence of a qualifying condition. Emotional support animals are for people with diagnosed mental health disabilities.
These conditions typically qualify for an ESA:
Simply wanting a pet in a no-pet building is not a qualifying reason. The person must have a documented mental health condition that an ESA would help manage.
Our licensed mental health professionals conduct thorough evaluations during consultations. If they determine that an ESA is not medically necessary, they cannot ethically issue a letter.
Some people try to rush through the process without providing complete information. A valid ESA letter requires a proper mental health assessment.
We turn down requests when:
Five states now require a minimum 30-day client-provider relationship before issuing an ESA letter. These states are California, Montana, Arkansas, Louisiana, and Iowa. In these locations, multiple consultations are necessary.
Instant approvals without evaluation are a major red flag for fake ESA services. We follow all legal requirements to ensure your letter will be accepted.
Not every animal qualifies as an emotional support animal, even if someone has a qualifying condition. Safety is a primary consideration for housing providers.
We may turn down a request if:
Landlords can legally deny ESA requests when the animal threatens the health or safety of others. They can also deny requests if the animal would cause substantial property damage.
Our goal is to issue letters that will actually be accepted by housing providers. Recommending an unsuitable animal would only lead to denied accommodation requests later.
The rise in ESA fraud has made everyone more cautious, including licit providers like us. We turn down requests when we detect signs of fraud or misrepresentation.
Red flags that lead to ESA letter rejection include:
Using a fake ESA letter can lead to serious consequences, including eviction, fines, and legal penalties. Some states have specific laws against ESA fraud.
Florida, for example, imposes fines and misdemeanor charges for fraudulent ESA documentation. We protect both our clients and the integrity of the system by refusing questionable requests.
Different states have different requirements for legitimate ESA letters. We must follow these regulations to ensure your letter is valid.
Common state-specific issues include:
Mental health professionals can only treat patients in states where they hold active licenses. A letter from an out-of-state provider may be rejected by your landlord.
We work with licensed professionals in all 50 states. However, if we cannot meet your state's specific requirements, we must turn down the request.
Sometimes people come to us after being denied elsewhere or facing legal problems. While we want to help everyone, certain situations require us to decline.
We turn down requests when:
If a landlord has already denied your ESA for valid reasons, getting another letter won't change the situation. In these cases, legal advice may be more appropriate than a new ESA letter.
If we determine that you don't qualify for an ESA letter, we explain the reasons clearly. We also offer guidance on next steps.
You might receive a refund depending on our policies and when the determination was made. Many licensed ESA providers offer refunds if you're not approved after the consultation.
In some cases, we might suggest:
A denial doesn't mean you'll never qualify. It might just mean you need more treatment or documentation first.
If you genuinely need an emotional support animal letter, there are steps you can take to ensure approval.
Maintaining high standards protects people who genuinely need emotional support animals. When fake letters flood the system, it hurts everyone.
The consequences of widespread fraud include:
About 84% of people with legal ESAs report significant mental health improvements. The system only works when people don't abuse it.
By turning down inappropriate requests, we help preserve the integrity of legitimate ESA documentation. This benefits all our clients who have real needs.
Knowing the difference between real and fake ESA services helps protect you from scams.
Legitimate providers require:
Fake providers often:
Emotional support animals do not have public access rights under the ADA. They are protected only for housing under the Fair Housing Act.
Our commitment to ethical practices protects your legal rights. A letter from RealESALetter.com meets all federal and state requirements.
When you work with us, you can be confident that:
Landlords increasingly verify ESA letters by contacting the issuing provider. They check license numbers and confirm the provider is legitimate. Fake letters are easily detected during this process.
By maintaining strict standards and turning down inappropriate requests, we ensure that every letter we issue is valid and defensible.
Having a legitimate ESA letter gives you specific rights under the Fair Housing Act. You can live with your ESA in housing that doesn't allow pets.
Your rights include:
However, you also have responsibilities:
Understanding both your rights and responsibilities helps you maintain your ESA accommodation long-term.
At RealESALetter.com, our goal is to help people who genuinely need emotional support animals. Turning down 15% of requests is necessary to maintain the integrity of the process.
If you have a qualifying mental health condition and an ESA would help manage your symptoms, we're here to help. Our licensed professionals conduct thorough evaluations to determine if an ESA is right for you.
If you don't qualify right now, don't be discouraged. Focus on getting appropriate mental health treatment. Work with your therapist or counselor to address your condition. You may qualify in the future.
The most important thing is ensuring that people who need ESAs can access this valuable form of treatment. By maintaining high standards, we protect this right for everyone.
Ready to start the process? We make it simple to connect with licensed mental health professionals in your state.
Our process includes:
We provide clear pricing, quick turnaround, and support throughout the process. If you're approved, you'll receive your letter within 24-48 hours.
Don't risk using fake ESA documentation. Visit RealESALetter.com to get valid ESA paperwork that will be accepted by landlords and housing providers. Your mental health matters. Your rights matter. Your emotional support animal matters. Let us help you navigate this process with confidence and legitimacy.
WRITTEN BY
Dr. Avery Langston
Dr. Avery Langston is a licensed clinical therapist with more than 12 years of professional experience in emotional support animal (ESA) assessments, mental health counseling, and evidence-based therapeutic interventions. With a strong foundation in clinical psychology and a passion for mental-health education, Avery has guided thousands of individuals through the ESA qualification process while promoting emotional healing and stability. As a senior content contributor for RealESALetter.com, Avery focuses on writing accurate, accessible, and legally informed articles on ESA rights, housing protections, and mental wellness. Her mission is to help readers understand their ESA benefits clearly and confidently, backed by real clinical expertise.
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