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Terms & Conditions

This website, located at RealESAletter.com and any mobile application or platform connected or associated with this website, and any information stored therein as well as any products and services offered through any of the foregoing (collectively, “Website“), are owned and operated by Skyscrapers Ltd (the “Company,” “we,” “us,” or “our”). The Website provides information, education, and other services and products to a user of the Website (“you” or “Customer”). Any additional terms, guidelines, and rules are incorporated by reference into these Terms of Use.

This Terms of Use document (“Terms of Use” or “Agreement”) is a legal agreement between you and the Company and contains the terms and conditions under which you may access and use the Website and all written and other information and materials displayed, linked to, or otherwise made available through the Website, including, without limitation, text, pictures, graphics, logos, illustrations, audio clips, video clips, computer software and code, as well as information electronically submitted to us via the Website (collectively, the “Website Content”). Your use of the Website constitutes your agreement to be bound by these Terms of Use. If you do not accept these terms and conditions, or if you are under the age of thirteen (13), you are prohibited from use of this Website.

Visiting this Website grants Company the right to communicate with you electronically. All communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Any notices provided by us electronically are deemed transmitted and received on the date we transmit.

The Company may revise or update the Terms of Use at any time without advance notice by posting. Use of the Website after such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review this Terms of Use. If you do not agree to be bound by all of these terms and conditions, do not use this Website or any service provided by the Company.


You represent and warrant that you are at least eighteen (18) years of age and that you possess the legal right and ability to enter into agreements including this Terms of Use. You agree to adhere to this Terms of Use and Privacy Policy. The Company may, in its sole discretion, refuse to accept your registration for any reason.

Customer Privacy

The Company is committed to maintaining the privacy of your Personal Information. Details are to be found in the Company’s Privacy Policy.

You agree not to use the Website Content or any service the Company provides in an unlawful way or for an unlawful or illegitimate purpose. You agree that you will not post or transmit information under a false identity or false information under your true or false identity for any purpose whatsoever. You agree that you will not post or transmit information that is unlawful, libelous, defamatory, obscene, fraudulent, predatory of minors, harassing, threatening or abusive to any person. You agree that you will not post any data infringing upon or violating the intellectual property rights, privacy, or proprietary rights of third parties. You agree not to attempt to affect the business operations of this website or any others through any means whatsoever.

Customer Account

Specific services of the Website are available only to users who have registered with us or certain other persons affiliated with us, who have been granted accounts (“Customer Accounts”) with usernames and passwords. All information you submit regarding your Customer Account is testified to as truthful and accurate. Mutual termination of your account for any reason at any time is at will by either party. You will immediately notify Company of any unauthorized use of your Customer Account or any other breach of security. Company is not liable for any loss or damage arising from the unauthorized use of your Customer Account.


Right to Terminate: The Company reserves the right to suspend or terminate Customer access to Customer account for any improper or illegal use of the Website. The Company will cooperate with legal authorities pursuant to suspected crime or civil wrongs. Company reserves the right, without notice, to refuse service or access to the Website or its services to anyone at any time for any reason.

Nature of Content: The Website Content is educational and informational in nature and is provided only as general information and is not medical or psychological advice, opinion, diagnosis, treatment or guarantee of treatment or any results of any such alleged treatment. The Website is not intended to create and does not constitute any professional relationship between Company or any of its officers, independent contractors, affiliates, or agents and you. Nothing on the Website or herein implies or expresses or creates to any degree any doctor-patient or any other professional relationship with you or with any of the Company’s managers or agents. The Website does not solicit clients or patients for any medical professional. Nothing herein should be relied upon as medical, psychological, or other professional advice of any kind or nature whatsoever. Those providing information via the Website and displaying professional licensure or other credentials of any kind whatsoever are prohibited from providing any clinical service via the Website. The information provided through the Website is not intended to treat any health problem or disease.

Company Is Not a Medical, Psychological, or Mental Healthcare Provider. Company expressly does not provide any healthcare advice of any kind. Website content is not represented as the practice of medicine or psychological care or any other professional healthcare. Nothing herein is intended as a substitute for professional medical diagnosis or treatment. Any visitor to the Website suspecting a personal medical or psychological or mental healthcare problem is advised to seek professional assistance and care. Anyone experiencing a medical emergency should call 911 immediately. Do not disregard professional medical advice based upon information provided herein.

If you are in crisis, you are urged to immediately contact any of the following: National Suicide Hotline 800-273-TALK (800-273-8255); National Domestic Violence Hotline 800-799-SAFE (800-799-7233); National Child Abuse Hotline 800-4-A-CHILD (800-422-4453). This website does not provide a 24-hour hotline for medical emergencies and does not respond to for medical care. If you are in an emotional crisis call someone or the organizations listed herin.

Refund Policy:

RealESAletter.com does not guarantee that compliance by all airline employees or landlords. Most will follow the requirements outlined by the Federal rules and regulations which govern Emotional Support Animals; some may not.

If you are denied an accommodation by an airline, landlord or housing management agent due to a claim that your ESA letter is not valid, we will provide you with the informational resources to assist you. Your RealESAletter.com documentation is legally enforceable pursuant to the limitations and regulations of specific jurisdictions.

We do not process or grant refunds when third parties beyond our control refuse to comply with the law or follow federally mandated guidelines to accept your ESA letter. In those cases, you are urged to pursue all appropriate legal remedies under law.

Consultation: Rejected applications based upon information provided to your RealESAletter.com Licensed Mental Health Professional will receive a prompt refund, exclusive of a $35 administration fee.

Payments: You agree to pay the certification and ESA documentation and delivery fee at the time of your order. Your ESA Letter certification will be automatically renewed and charged to your billing information upon the anniversary date of its initial issuance. You must notify us in writing of any cancellation of annual renewals. NOTE: Your ESA Letter is provided to you, not to your Emotional Support Animal. Your letter provides your legal rights regardless of the identity of the animal in your company.

Testimonials and Endorsements:

Consumers generally may not be expected to achieve the same or similar results as others who have used our services and who have subsequently written or recorded video testimonials and endorsements. We post testimonials for informational purposes only; we do not claim that anyone will experience the same or similar results as mentioned in these writings or videos. Nor do we claim that a significant number of consumers may obtain similar results. Results experienced by any one individual who has written a testimonial or endorsement, is not necessarily what any given consumer should expect to experience. Any information that could be regarded as a testimonial or endorsement on the Website does not constitute a guarantee, warranty, or prediction by us regarding the outcome of any past, ongoing, or future conversation or interaction with you.

Guarantee Policy:

We expressly guarantee the legality of the ESA documents provided by us to you. Beyond that, we accept no resonsiblity or liability for treatments or acts by any person using the information or guidelines provided anywhere on the website.

All Website content is provided on an “as is” and “as available” basis. We do not provide any further express warranties or representations. If you are dissatisfied or offended or injured by anything relating to the content of the Website, your sole and exclusive remedy is to leave the website. We do not warrant that the use of this Website is a palliative, cure, or appropriate treatment for any medical or psychological condition. There is no patient-professional relationship created through the use of this website.

Nothing herein is to be construed as offering any legal advice or counsel at any time through any means whatsoever. We do not warrant or guarantee any rights with respect to federal or state disability or any other laws now in force or legislated in the future. Nothing we provide in your ESA Letter is to be construed as a guarantee of accommodation by any third parties. There is no guarantee that any third party will accord the holder of a legitimate ESA Letter any right or courtesy. Even though a person may have an emotional support animal (ESA) letter from a Practitioner, this in no way guarantees that the person will qualify as “disabled” under federal or state law, or receive any particular accommodation by any airline, hotel, restaurant owner, or any other company or individual.

The Company does not certify or credential any LMHP personnel with whom we contract for their professional services. No endorsements as to professional qualifications, skills, abilities, background, or educational level of any subcontractor are expressed or implied. Company offers no guarantee of validation of credentials or of the services provided by such individuals. Opinions and judgements rendered by subcontractor LMHP individuals do not reflect those of the Company, and we are not responsible for any information or advice provided by them to you. Company rejects any claim of liability for any loss caused by any reliance upon any Website Content including practitioner profiles.

Limitation of Liability:

You acknowledge that Company shall not be held liable to you or any other party for any damages of any kind pursuant to these Terms of Use or use or any inability to use the Website (including damages resulting from lost data or business interruption), even if we have been advised of the possibility of such damages, whether resulting from: (i) the use of or inability to use the Website, whether based on warranty, contract, tort, or any other legal theory, (ii) any delay, failure, interruption or corruption of our web site or any data or information transmitted in connection with the use of this Website, (iii) personal injury or death caused by your use or misuse of the Website, (iv) the cost of procurement of substitute goods and services resulting from your use of any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from our Website, (v) unauthorized access to or alteration of your transmissions or data, (vi) statements or conduct of any third party on our web site, (vii) any lost profits of Customers for spending any time on the Website or any articles or comments posted on the Website or, (viii) any other matter relating to the Website. You acknowledge that this paragraph shall apply to all content, merchandise and services (if applicable) available through the Website. Use of this website is strictly and solely at your own risk and you hereby accept responsibility for any and all losses of any kind incurred thereby. Any judgement to the contrary will be limited to the amount paid by you for any product or service purchased through the website. It is further agreed by you that you expressly waive any right to participate in a class action suit for any losses or damages resulting from your use of the Website.

By viewing the Website you agree to fully release, indemnify, and hold harmless, including costs and attorneys’ fees, Company from any claim or liability whatsoever and for any damage or injury, personal, financial, emotional, psychological or otherwise, arising at any time out of or in relation to: (a) your use of or reliance on the information presented on the Website; (b) your violation of these Terms of Use or of applicable laws or regulations; or (c) any content you uploaded to the Website. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

You recognize and confirm that in the event you incur any damages, losses or injuries that arise out of Company’s acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, property, product, program, other owned or controlled by Company, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any RealESAletter.com, property, product, program, other content or any and all activities or actions related thereto. By accessing this Website, you understand that you may be waiving rights with respect to claims that are at this time unknown or unsuspected. In accordance with such waiver, if you are a California resident, you acknowledge that you have read and understand, and hereby expressly waive, the benefits of section 1542 of the civil code of California, and any similar law of any state or territory, which provides as follows: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

All Website Content is the copyrighted work of the Company or its third party content suppliers and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all Website Content is also the exclusive property of the Company and is protected by U.S. and international copyright laws.

Entire Agreement: This Terms of Use constitutes the sole Agreement between you and the Company relating to your use of the Website Content, and no representations, statements or inducements, oral or written, not contained in this Agreement shall bind either you or the Company.

Severability: We both agree that if we cannot enforce a part of these Terms of Use as written due to a conflict with state or federal law, then that part will be replaced with terms that most closely match the intent of the part we cannot enforce to the extent permitted by law. The invalidity of part of these Terms of Use will not affect the validity and enforceability of the remaining provisions.

If you have any questions or concerns about these Terms of Use, please contact us at info@RealESAletter.com

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