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Privacy Policy


We collect and hold your Personal Information which may include your name, email address, phone number, mailing address, date of birth, type of animal(s), number of animals, historical information that you provide, other data collected that could directly or indirectly identify you, and any other information you have submitted to supply our goods and services to you. We may also collect your bank or credit card details and details about payments you have made.

The only personal information we collect is your name, email address, responses to the preliminary questionnaire on the realESAletter website, and payment information.

We use the information we collect to determine whether to connect you with a doctor or psychiatrist, who will assess whether to make a written recommendation for an emotional support animal.

We may also collect non-personally identifiable information about you, including IP addresses and location, and browser or platform type.

We use multiple web analytics tools to collect information about how you interact with our website. We follow rigorous standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested.

We do not permit any other third parties to collect personally identifiable information about your online activities when you use our website.

We take measures to prevent the loss, misuse, and alteration of your information. We carefully limit access to the database in which your personal information is stored.

If you have any questions about the security or retention of your personal data, you can contact us at info@RealESAletter.com