Our money-back guarantee policy allows the customer to request a full reimbursement in any of the following cases.
The following rules can be applied if the customer wants to cancel an order.
No Therapist Assigned Yet:
When the customer requests for order cancellation before the Therapist is assigned, then he/she can claim full compensation.
When The Therapist is Assigned:
The customer can’t cancel the order once a Therapist has been assigned or the task has been completed.
2- Late Delivery:
In the case of any delay, the customer has the right to claim the Time Delivery Difference Compensation, which will be calculated depending upon the following factors
Compensation for the late delivery cannot be provided in any of the following cases.
General Refund Policies:
RealESALetter.com does not guarantee compliance by all airline employees or landlords. Most will follow the requirements outlined by the Federal rules and regulations which govern Emotional Support Animals; some may not.
If you are denied accommodation by an airline, landlord, or housing management agent due to a claim that your ESA letter is not valid, we will provide you with the informational resources to assist you. Your RealESALetter.com documentation is legally enforceable pursuant to the limitations and regulations of specific jurisdictions.
Since the housing owners and airlines could ask about the validity of your letter, we agree to provide the respective housing and airline assessment forms to clear their doubts.
The application could be rejected due to the factors including;
In case you do not want to renew the letter, you can communicate with us about it.
NOTE: Your ESA Letter is provided to you, not to your Emotional Support Animal. Your letter provides you with legal rights regardless of the identity of the animal in your company.